Shipping And Delivery Policy

We are committed to delivering your orders promptly and efficiently. We understand the importance of receiving your items in a timely manner, and we strive to make the shipping process as smooth as possible for our customers.

Processing Time

All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods

We offer standard shipping for all orders, with delivery times varying depending on the destination. Once your order has been processed, you will receive a confirmation email with tracking information to monitor the status of your shipment.

Estimated Delivery Times

Estimated delivery times are as follows:

Please note that delivery times may vary depending on factors such as product availability, shipping destination, and courier delays. We appreciate your patience and understanding.

If you have any questions or concerns regarding your order or shipping, please don't hesitate to contact us. Our customer service team is here to assist you, and we will do our best to help you out.

1. General Information
At SnugPupp.com, we strive to provide a seamless shipping experience for our customers worldwide. This Shipping & Delivery Policy outlines our shipping terms, estimated delivery times, and important information regarding international orders.

2. Processing Time

• Orders are typically processed within 1-3 business days (excluding weekends and public holidays) after payment confirmation.

• Processing times may be extended during peak shopping periods or due to high order volumes.

3. Shipping Times & Methods
We offer standard and express shipping options, depending on your location. Estimated delivery times are as follows above.

Please note that delivery times are estimates and may vary due to factors beyond our control, such as customs processing, carrier delays, and local delivery conditions.

4. Shipping Costs
Shipping fees are calculated at checkout based on the shipping method, destination, and order weight. We may offer free shipping promotions from time to time.

5. Tracking Information

• Once your order has been shipped, you will receive a tracking number via email.

• Please allow 24-48 hours for tracking updates to appear.

6. International Shipping & Customs

• We ship worldwide; however, customers are responsible for any applicable customs duties, taxes, or import fees imposed by their country.

• Customs policies vary, and we recommend checking with your local authorities for details on potential charges.

• If an order is refused due to unpaid customs fees, the customer will not be eligible for a refund of shipping costs.

7. Lost, Stolen, or Delayed Shipments

• SnugPupp.com is not responsible for lost or stolen packages after they have been marked as "Delivered" by the carrier.

• If your order is significantly delayed, please contact our support team at [insert email] so we can assist you.

• If a package is deemed lost in transit, we may offer a replacement or refund depending on the circumstances.

8. Address Accuracy & Failed Deliveries

• Customers are responsible for providing the correct shipping address at checkout.

• If a package is returned due to an incorrect or incomplete address, additional shipping fees may apply to reship the order.

9. Changes to this Policy
SnugPupp.com reserves the right to update or modify this Shipping & Delivery Policy at any time. Any changes will be posted on our website.

If you have any questions regarding shipping, please contact us at snugpuppbyanna@gmail.com